A. BOOKINGS MADE PRIOR TO 1 AUGUST 2021 7-Day Cooling-off Period: You can cancel your booking in writing or by sending an email directly to the Property Team within 7 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 7 days you will receive a full refund of your deposit. No fees, no fuss. If you decide to cancel your booking after the 7-day cooling-off period, the following procedures will apply depending on your circumstances. 1) Failure to receive grades (all academic years), 2) Failure to obtain a visa (all academic years), 3) Studying in an alternative city, 3) The pre-sessional English language course required to take up your university place is canceled,

4) Deferment of University entry (all academic years). If you secure your accommodation and then for the above reasons are no longer able to attend the affiliated University, official written evidence from the relevant University and/or Summer School and/or UCAS and/or VISA authorities/embassy must be sent directly to the Property Team within 3 calendar days of the results or decision being published. If sufficient evidence is provided, you will be eligible for release from the tenancy agreement, and the full deposit and the full deposit will be returned.

The following procedure applies: 1) Change of mind 2) Booked different accommodation, 3) Accepted onto a placement. If you do not wish to live at Student Roost for the above reasons, you will be required to find a replacement person to take over your tenancy.

The replacement person must be a student and match the preferences of the accommodation (e.g. female only flat). The replacement person must sign a contract for the entire length of your tenancy agreement and secure this with payment of the deposit. If a replacement person is found, you will be released from your tenancy agreement from the start date of the replacement person's tenancy, and Student Roost will return your deposit in full. Please note that your deposit will be retained and you will remain liable for all accommodation fees until a replacement person is found.

B. BOOKINGS MADE ON OR AFTER 1 AUGUST 2021: If you book your accommodation on or after 1 August 2021, your cooling-off period will reduce to 24 hours only from point of acceptance. If you cancel your booking within these 24 hours, your full deposit will be returned. Should you wish to cancel after these 24 hours, the procedures detailed in sections A and C of this policy will apply depending on your circumstances. C. CANCELLATIONS FOLLOWING TENANCY START DATE: Should you wish to cancel after your tenancy has started the below procedures will apply depending on your circumstances.

The following procedure applies: 1) Failure to make grades required to complete academic year 2) Eviction from University, 3) Voluntarily withdrawn from University. If you are unable to continue your studies at university and will no longer be a university student, you may be eligible to be released from your tenancy. Your request to cancel must be submitted directly to the Property Team in writing or via email and be accompanied by evidence of your withdrawal from university and the reasons behind this. If you are granted a tenancy release, your deposit will be returned to you (minus any deductions relating to the condition of the accommodation upon your departure).

Illness: If you wish to leave the accommodation due to illness, this will be assessed on a case-by-case basis. The request to cancel must be made in writing or via email to the Property Team and any documentation supporting the reasons for the request must also be provided. Until a decision has been made, you will remain liable for all accommodation fees. If a tenancy release is not granted, you will be required to find a replacement person before you are released from your tenancy. If you are granted a tenancy release, your deposit will be returned to you (minus any deductions relating to the condition of the accommodation upon your departure).